Richelieu Bank Group

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Together, let's be vigilant and stay mobilized

Fraudsters rival each other in their ingenuity to manipulate you and take over your banking information, or get youto validate transactions you didn’t initiate.

To gain your trust, a fraudster will not hesitate to pretend to be a Richelieu Group employee or to work on our behalf.

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1. NEVER GIVE OUT YOUR BANK DETAILS

Your banking data (accounts and cards) are strictly confidential: they belong to you and must not be communicated to a third party, even a trusted one.

Make sure you know who you're dealing with before passing on any information or carrying out any action requested of you*. If in doubt, hang up and contact your advisor through your usual channels.

* Be careful, the phone number displayed may seem legitimate or known to your contact list (bank branch, customer service...), but in some cases it may have been spoofed by the fraudster. The fraudster can personalize the number displayed: this is a case of telephone line impersonation. Also check the e-mail addresses of people who contact you.

2. NEVER RELINQUISH YOUR BANK CARD

We will NEVER ask you (by telephone, SMS or e-mail) to entrust your bank card to a courier or any other person for any reason whatsoever.

3. NEVER ACT IN HASTE

Stay calm, as fraudsters aim to put you under stress, limiting your ability to think.

4. Pay attention

Before entering personal information and validating a transaction, please read the information displayed on your smartphone or computer screen.

Never confirm a payment by clicking on a link. The URL of the site must begin with https://. The "S" following "http" guarantees transaction security.

Never click on links in suspicious e-mails or text messages. If in doubt, do not open attachments.

Keep an eye on your account and your spending (especially on credit cards).

Fraud techniques are constantly evolving. By remaining vigilant together, we can avoid being affected.

If in doubt, contact your private banker directly, who will be happy to answer any questions you may have.